Terms & Conditions

TERMS AND CONDITIONS

Effective Date: 01/07/2025

These Terms and Conditions ("Terms") govern the contractual relationship between Pebble & Nest Ltd, company number 16437853, whose registered office is at 36 Scotts Road, Bromley, England, BR1 3QD ("P&N"), and the individual named in the Membership Sign-Up Form ("Member"). These Terms, together with the Membership Sign-Up Form and the Club Rules (collectively, the "Contract"), set out the rights and obligations of the parties. In the event of conflict, precedence shall be given in the order listed above.

Welcome to Pebble & Nest Ltd ("P&N"), a one-of-a-kind family members' club offering an interactive play and learning environment. These Terms and Conditions ("Terms") govern the relationship between P&N and you, the parent or legal guardian, regarding your Membership and your child(ren)'s access to the Club.

P&N may amend these Terms and Conditions or replace them with new terms at any time by giving the Member reasonable notice of the change in writing.

1. MEMBERSHIP

1.1 The Member acknowledges that P&N is a private family club providing access to an interactive play and learning environment (the "Club") at 77 Atlantic Court, 2nd and 3rd Floors.

1.2 Membership is held in the name of an adult but entitles the named child ("Child Member") to access the Club. A separate Membership is required for each Child Member.

1.3 The Membership is subject to availability, at P&N's discretion.

Note: For legal reasons, Memberships are in the adult’s name, but the benefits apply to the named child. One child = one Membership.​

​2. DEFINITIONS

Capitalised terms used herein are defined in the glossary at the end of these Terms.

3. RIGHT TO CANCEL

3.1 The Member has a statutory right to cancel the Contract within 14 days of commencement by notifying P&N in writing provided the Member has not used any services during this period.

3.2 To cancel, the Member must email: hello@pebbleandnest.co.uk.

4. COMMENCEMENT AND TERM

4.1 The Contract begins on the Start Date specified in the Membership Sign-Up Form.

4.2 Quarterly Memberships shall continue for an initial three-month term ("Initial Period") and shall auto-renew on a rolling quarterly basis, with one (1) month's written notice required for cancellation. Annual Memberships (fixed 12-month term) are prepaid and non-cancellable during the annual contract period, with a three (3) month's written notice required for cancellation.

4.3 Payment methods include: Full upfront payment via Direct Debit or Credit/Debit Card.

4.4 Cancellation of a Direct Debit does not constitute cancellation of Membership.

4.5 Upgrades and downgrades may only be made at the end of a current billing cycle (quarterly or annual). To change tiers, the existing membership will be cancelled and a new membership started at the upgraded or downgraded tier. In cases where the membership is cancelled solely to change tiers, the joining fee will be waived. If a Member cancels and later rejoins, the joining fee will apply again. 

5. SERVICES

5.1 P&N shall provide access to the Club and access to Classes during Opening Hours, with availability based on Membership tier.

5.2 P&N retains the right to decline Membership applications.

5.3 P&N shall exercise reasonable care and skill in the delivery of Services, ensure DBS checks for Staff, and comply with applicable regulations.

5.4 No medical services are provided.

5.5 Members are advised not to bring valuables. P&N is not liable for loss or damage.

5.6 Wi-Fi is provided for lawful use only.

5.7 Attendance is prohibited if the Member or accompanying persons are unwell.

5.8 P&N does not warrant that any of its Staff will be registered with a professional body (unless they are required to register under any applicable law or regulation). For the avoidance of doubt, no Staff will, in the course of the provision of the Services, be acting in the capacity of a medical practitioner undertaking the practice of medicine or otherwise providing medical advice for which a General Medical Council licence to practice is required.

5.9 Members (including their spouse, children, nannies, and childminders) must not attend the Club if unwell (including testing positive for Covid or being in any period of enforced or recommended isolation) and must leave immediately if they become unwell whilst at the Club.

5.10 Memberships include access to a limited number of complimentary classes each month, with the number depending on the membership tier. These include but are not limited to Sensory, Messy Play, Yoga, and Arts. The selection of complimentary classes is subject to change, we will notify Members in advance by email of any updates to the class schedule or included options. Complimentary classes are issued on a monthly basis and must be used within the same calendar month. They do not roll over or accumulate; any unused classes will expire at the end of the month.

6. DELAYS AND FORCE MAJEURE

6.1 If Services are delayed by a Force Majeure Event, P&N shall notify the Member. If the delay exceeds one month, the Member may terminate with immediate effect and receive a pro-rata refund.

7. MEMBER OBLIGATIONS

7.1 Members must: (a) Sign in at the reception upon each visit; (b) Comply with Club Rules; (c) Provide accurate information, including medical or allergy disclosures; (d) Not bring external food except for baby formula; (e) Supervise children under 7 at all times.

7.2 Authorised Adults must: (a) be named in the Sign-Up Form; (b) accompany Child Members as required; (c) ensure prompt collection from Classes attended by their Child Member; (d) remain on-site during Club use.

7.3 Members accept responsibility for supervision unless Services are being provided.

7.4 Members are entitled to a limited number of complimentary classes per month. The number of free classes varies depending on membership tier and applies only to selected class types. Please refer to Clause 5.10 for details. Additional Classes must be booked via a paid class package. Booking is subject to availability and may be subject to cancellation in cases of low attendance or staffing issues.

7.5 Be respectful of P&N’s neighbours when entering and leaving the Club, including (but not limited to) entering and leaving the Club quietly, keeping children under control at all times, and not causing congestion by waiting or having someone wait in a car in the vicinity of the Club; 

7.6 P&N reserves the right to host birthday parties for both Child Members and non-Members under the age of 8 years within the Club.

7.7 The Member authorises P&N staff to administer first aid and to arrange for the provision of emergency medical treatment (including ambulance transport) if deemed necessary. The Member accepts full responsibility for any resulting costs.

8. INTELLECTUAL PROPERTY

8.1 All intellectual property rights in the Club and Services remain the property of P&N.

8.2 Photography and filming may occur. By entering the Club, you acknowledge that you have been informed that you may be filmed, photographed, and recorded at the Club. You agree to grant P&N the right to film, photograph, and record you and use your likeness and voice without compensation, credit, or other consideration in the production and exploitation of the Club. If you do not wish to be photographed, recorded, or appear under these conditions, you should leave the Club immediately. 

9. FEES AND PAYMENT

9.1 Membership Fees are payable in advance of the Start Date or the anniversary of the Start Date (as applicable), with the first instalment to be paid on or before the Start Date or the anniversary of the Start Date (as applicable). Membership Fees are based on the Membership package you select and the payment terms. The Membership Fee is inclusive of VAT.

9.2 Failure to pay entitles P&N to: (a) Charge interest at 4% above BoE base rate; (b) Suspend Services; (c) Deduct amounts via stored payment methods.

9.3 Joining fees are generally non-refundable unless otherwise stated as part of a specific offer or promotion. Any exceptions will be clearly communicated at the time of purchase.

9.4 Fee increases require 30 days' written notice.

9.5 In the event that a Class purchased as part of a Class package is cancelled by P&N, the Member or non-member will be entitled to a refund for the cancelled Class, or the option to reschedule where available.

9.6 Class packages must be used within 3 months of purchase and are non-refundable once partially used.

9.7 All amounts due under the Contract from the Member to P&N shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

10. MEMBER TERMINATION

10.1 Members may terminate: (a) Within the 14-day cooling-off period; (b) With one (1) months’ notice for quarterly subscriptions and three (3) months’ notice for annual subscriptions; (c) If Services are delayed for more than 1 month; (d) For unremedied material breach by P&N.

10.2 Annual Members may not terminate mid-term unless under clause 10.1.

10.3 P&N reserves the right to suspend or terminate Membership without refund if the Member, Child Member, or accompanying persons engage in conduct deemed unsafe, disruptive, or detrimental to the welfare of other Members or staff.

11. TERMINATION BY P&N

11.1 P&N may terminate with immediate effect if: (a) Payment is overdue >7 days; (b) There is a serious or repeated breach of the Terms; (c) There is misconduct by the Member or related parties.

11.2 No refunds are issued following termination under this clause.

12. POST-TERMINATION

12.1 Upon termination: (a) Membership privileges cease; (b) Outstanding fees become payable; (c) Relevant clauses survive termination.

13. NON-SOLICITATION

13.1 Members may not solicit or hire P&N Staff.

14. LIABILITY

14.1 The Member acknowledges that participation in play activities, use of the facilities, and attendance at Classes involve inherent risks of minor injury, bumps, scrapes, falls, or other incidents common to children’s play and group activities. By entering into this Contract, the Member voluntarily assumes all such risks on behalf of themselves, their Child Member, and any accompanying persons.  To the fullest extent permitted by law, P&N shall not be liable for any injury, loss, or damage arising from participation in activities or use of the facilities, except where such injury, loss, or damage is caused directly by P&N’s gross negligence or wilful misconduct. Authorised Adults signing this agreement accept full responsibility for supervising their children at all times. 

14.2 Some classes and activities are delivered by independent operators. The Member acknowledges that P&N is not responsible for the acts or omissions of such operators, who remain independently liable. 

14.3 P&N is not liable for indirect or consequential loss.

14.4 P&N’s total liability to the Member, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with this Contract shall be limited to the Membership Fee paid in the 12 months before the relevant breach by the Member under this Contract.

14.5 Lost property will be logged and stored in the designated lost property area at reception. Items must be claimed within 15 days, after which they will be donated to charity, except for high-value items such as jewellery, which will be kept for up to one month. For hygiene reasons, dummies will not be retained.

14.6 P&N operates a shared play and café environment and cannot guarantee an allergen-free space. The Member is responsible for informing P&N of any allergies or medical conditions. P&N accepts no liability for allergic reactions unless caused by its gross negligence.

14.7 Where a Member hosts a birthday party or event at the Club, the Member agrees that all guests (including non-Members) are subject to the same Club Rules, Waiver of Liability, and Assumption of Risk provisions as set out in this Contract. The hosting Member shall ensure that the parent/guardian of each guest has consented to their child’s participation. Pebble & Nest shall not be liable for injury, loss, or damage to non-Member guests except as required by law.

15. COMPLAINTS

15.1 Contact hello@pebbleandnest.co.uk. P&N will respond fairly and promptly.

16. DATA PROTECTION

16.1 Both parties will comply with applicable Data Protection Laws.

16.2 Members confirm they have the legal basis to share any personal data, including for children.

16.3 P&N will process data per its Privacy Policy.

17. GENERAL

17.1 Confidentiality: Each party agrees to keep the other’s confidential information private.

17.2 Assignment: The Member may not assign the Contract without consent.

17.3 Entire Agreement: This Contract supersedes prior agreements.

17.4 Variation: Only effective if in writing and signed.

17.5 Waiver: No waiver is effective unless in writing.

17.6 Severance: Unenforceable provisions will be severed without affecting the remainder.

17.7 Notices: Valid if sent to the relevant email addresses.

17.8 Third Parties: No third-party rights are created.

17.9 Governing Law: England and Wales.

17.10 Jurisdiction: Courts of England and Wales have exclusive jurisdiction.

Glossary

• "Authorised Adult" – Adults permitted to accompany or collect the Child Member.

• "Child Member" – A child entitled to access the Club.

• "Classes" or "Class" – Classes that may be included with membership depending on the tier, or otherwise available for purchase through prepaid Class packages.

• "Services" – Access to the Club and related activities as described in the Membership Booklet.

• "Membership Booklet" – Details of Membership Types and benefits.

• "Start Date" – As specified in the Membership Sign-Up Form.