Terms & Conditions
Last Update: 8 September 2026
Please read these Terms carefully before purchasing or renewing a Membership or Class Pack. They explain the contractual relationship between you and Pebble & Nest Ltd.
Pebble & Nest Ltd is registered in England and Wales under company number 16437853.
Registered office and Club:
Units 2 & 3, Atlantic Court
77 Kings Road
Chelsea
London SW3 4NX
Second and third floors
Email: hello@pebbleandnest.co.uk
1. ABOUT THESE TERMS
1.1 These General Terms and Conditions (“Terms”) govern Memberships and Class Packs supplied by Pebble & Nest Ltd (“P&N”, “we”, “us” or “our”).
1.2 The adult who purchases a Membership or Class Pack is the Account Holder and is referred to as “you” or “your”.
1.3 These Terms do not govern birthday parties, camps, private hire, special events or other products for which separate terms are provided. The applicable separate terms must be supplied before payment and will form the contract for that booking.
1.4 Your Contract consists of:
• The order confirmation and Product Terms shown or supplied for the product purchased;
• These General Terms and Conditions;
• The applicable Risk Acknowledgement or Liability Waiver;
• The General Terms of Use; and
• The House Rules applying to access and use of the Club.
1.5 Our Privacy Notice explains how we use personal information and does not operate as consent to contractual terms.
1.6 If documents conflict, a specific written term in your order confirmation or Product Terms takes priority for that product, followed by these Terms. The Risk Acknowledgement, General Terms of Use and House Rules apply alongside them in relation to safety and conduct.
1.7 No document limits any statutory rights or liability that cannot lawfully be limited or excluded.
1.8 A brochure or membership booklet is a summary of the offer. The product description, price, duration, benefits and renewal arrangements confirmed at checkout form part of the Contract. Nothing in this clause excludes liability for a statement on which you were legally entitled to rely.
2. DEFINITIONS
In these Terms:
“Account Holder” means the adult aged 18 or over who purchases the relevant product and enters into the Contract with P&N.
“Authorised Carer” means an adult aged 18 or over whom the Account Holder has authorised to accompany or collect the Child Member and whose details have been provided to P&N where requested.
“Child Member” means the child named on a Membership. One Membership covers one named child unless the relevant Product Terms expressly state otherwise.
“Class” means a class, lesson or activity included in a Membership or purchased separately, including a Class booked using a Class Pack credit.
“Class Pack” means a prepaid, non-renewing allocation of Class credits with the validity, eligibility and restrictions stated in its Product Terms.
“Club” means Pebble & Nest at Units 2 & 3, Atlantic Court, 77 Kings Road, Chelsea, London SW3 4NX, including the second and third floors and any other area expressly made available by P&N.
“Contract” means the agreement between the Account Holder and P&N consisting of the documents described in Section 1.
“Existing Member” means an Account Holder whose current Membership purchase was completed before 8 September 2026.
“Legacy Quarterly Membership” means a Quarterly Membership purchased before 8 September 2026. It is closed to new customers and may continue only until the transition arrangements described in these Terms take effect.
“Membership” means the right of the named Child Member to receive the access and benefits described in the applicable Product Terms for a fixed period.
“Product Terms” means the product-specific description and conditions displayed or supplied before purchase, including the price, duration, renewal status, cancellation notice, access, benefits, restrictions and any joining or freeze fee.
“Scheduled Opening Day” means a day on which the Club would ordinarily be open according to the opening hours published by P&N, excluding Sundays and any planned closure already disclosed before purchase.
“Services” means the Club access, Classes and other benefits included in the relevant Membership or Class Pack.
“Start Date” means the date stated in the order confirmation or Bsport record as the date the product begins.
“Working Day” means Monday to Friday, excluding public holidays in England.
3.ELIGIBILITY, APPROVAL AND FORMATION OF THE CONTRACT
3.1 The Account Holder must be aged 18 or over, have legal authority to enter into the Contract and have authority to provide the relevant information concerning the Child Member.
3.2 Membership is subject to availability and any reasonable eligibility or purchase restrictions stated before purchase.
3.3 Where approval is required, P&N will ordinarily approve the application before issuing the purchase link.
3.4 P&N may refuse to offer a Membership where it reasonably considers this necessary for capacity, safety, safeguarding, prior serious misconduct or compliance reasons.
3.5 The Contract is formed when payment is completed and you accept the applicable terms at checkout, unless the order confirmation states a later point of formation.
3.6 A place, price or Membership is not secured merely because a brochure, quotation or purchase link has been sent.
3.7 The price and Membership conditions applicable to a purchase are those displayed and accepted when payment is completed.
3.8 Before activation, you must provide:
• The Account Holder’s residential address;
• The Child Member’s full name;
• The Child Member’s date of birth; and
• Any other information or forms reasonably required for administration, safety or safeguarding.
3.9 P&N may delay activation or restrict access until the required information and forms have been completed.
3.10 You must ensure that all information supplied is accurate and promptly tell P&N if it changes.
3.11 Deliberately or materially inaccurate information may result in suspension or termination under Section 17.
4.MEMBERSHIP START, DURATION AND RENEWAL
4.1 A Membership begins on its Start Date and continues for the fixed term stated in the Product Terms.
4.2 Membership fees are payable in full in advance unless the applicable Product Terms or checkout provide for payment by instalments, or Pebble & Nest otherwise expressly agrees an instalment arrangement in writing. Payment by instalments changes only the timing of payment and does not reduce the Account Holder’s obligation to pay the full Membership fee for the applicable fixed term.
4.3 A Semi-Annual Membership has a six-month term.
4.4 An Annual Membership has a twelve-month term.
4.5 A Legacy Quarterly Membership has a three-month term.
4.6 From 8 September 2026, new standard Memberships are available on a Semi-Annual or Annual basis only. Quarterly Memberships are closed to new customers.
4.7 Other fixed-term, flexible or short-term Memberships may be offered. Their duration, price, benefits, purchase limits and renewal status will be stated in their Product Terms.
4.8 A Membership automatically renews for another term of the same length where its Product Terms state that it renews automatically and valid cancellation notice has not been received.
4.9 P&N may collect the renewal fee using the payment method authorised by the Account Holder.
4.10 A product described as non-renewing expires at the end of its validity period without further notice. Purchasing the same product again may be subject to the restrictions stated in its Product Terms.
4.11 Access and benefits begin no earlier than the Start Date.
4.12 Unused access or benefits do not extend the Membership term unless these Terms or the relevant Product Terms expressly provide otherwise.
5. TRANSITION OF EXISTING QUARTERLY MEMBERS
5.1 Existing Members will remain on their Legacy Quarterly Membership until the end of the applicable paid term.
5.2 Legacy Quarterly Memberships will transition to Semi-Annual Memberships at the first renewal date falling on or after 8 November 2026.
5.3 If an Existing Member’s renewal falls before 8 November 2026, the Membership may renew for one further Quarterly term. It will then transition at the following renewal, which will fall after 8 November 2026.
5.4 No transition will take effect during a Quarterly term that has already been paid for.
5.5 P&N will provide Existing Members with at least 60 days’ written notice of the transition. The notice will explain:
• The date on which the Semi-Annual Membership will begin;
• The applicable Semi-Annual fee;
• That the new term will last for six months;
• That the fee will be collected for the full six-month period;
• The benefits and conditions applying to the Semi-Annual Membership;
• The cancellation deadline for preventing the transition; and
• How to contact P&N to cancel.
5.6 The September 2026 new-member price increase does not apply to Existing Members.
5.7 The transition to a Semi-Annual Membership changes the length of the Membership term from three months to six months. The fee for each six-month term is payable either in full at the start of the term or, where offered or approved by P&N, in two instalments as set out in the applicable Product Terms and payment arrangement. The transition does not, by itself, apply the September 2026 new-member price increase.
5.8 The exact Semi-Annual amount payable by each Existing Member will be stated in the transition notice and applicable Product Terms.
5.9 An Existing Member who does not wish to move to a Semi-Annual Membership may prevent the transition by emailing their cancellation request to hello@pebbleandnest.co.uk at least one month before the renewal date on which the Semi-Annual Membership would begin.
5.10 The one-month Legacy Quarterly notice period applies when preventing the first transition from a Quarterly Membership to a Semi-Annual Membership.
5.11 The Existing Member’s access and benefits will continue until the end of their current paid Quarterly term. The Membership will then expire without renewing, and no additional cancellation charge or penalty will apply.
5.12 Once an Existing Member has entered a Semi-Annual Membership, the standard two-month cancellation notice will apply to future Semi-Annual renewals.
5.13 If P&N has not provided enough notice to allow the Existing Member a full month in which to cancel before the affected Semi-Annual renewal, the Existing Member may prevent that renewal by notifying P&N at any time before it takes place.
5.14 Where an approved freeze, extension or credit changes the Membership renewal date, the transition will be based on the adjusted renewal date recorded in Bsport.
5.15 Where an Existing Member has already submitted valid cancellation notice, their Membership will end on the cancellation date already confirmed and will not transition to a Semi-Annual Membership.
6. STATUTORY CANCELLATION RIGHTS
6.1 If you buy online, by telephone or through another distance-selling method, you will normally have a statutory right to cancel within 14 days beginning on the day after the Contract is formed.
6.2 Any statutory exception or different rule required by law will apply.
6.3 If you ask for the Services to begin during the 14-day cancellation period, that request must be made expressly.
6.4 If you then exercise a statutory right to cancel, P&N may deduct or require payment of a proportionate amount for Services supplied up to the time you cancel, where the law permits.
6.5 The statutory cancellation right may be lost once a service has been fully performed during the cancellation period, but only where the legal conditions for that loss of right have been satisfied, including the required express request and acknowledgement.
6.6 To cancel during a statutory cancellation period, email hello@pebbleandnest.co.uk and provide:
• The Account Holder’s name;
• The Child Member’s name;
• The product purchased; and
• A clear statement that you wish to cancel.
6.7 This does not affect any other statutory right or remedy.
6.8 Where there is no statutory right to cancel, or the statutory cancellation period has ended, the fixed-term and cancellation provisions in these Terms and the applicable Product Terms will apply.
7. FEES, JOINING FEES AND PAYMENT
7.1 The fees payable are those displayed and accepted at checkout.
7.2 Prices include VAT where applicable unless clearly stated otherwise.
7.3 A joining fee may apply where stated in the Product Terms.
7.4 Subject to statutory rights, the joining fee is non-refundable after the applicable statutory cancellation period.
7.5 If you cancel lawfully during the statutory cancellation period, any refund and permitted deduction will be calculated in accordance with the law.
7.6 P&N may otherwise waive or refund the joining fee at its reasonable discretion, including under a specific promotion.
7.7 If you move directly from one active Membership tier to another without a break, the joining fee will be waived where the relevant Product Terms state this.
7.8 If a Membership ends and you later rejoin, the joining fee then in force may apply.
7.9 You authorise P&N and its payment providers to take amounts properly due using the payment method supplied, including an automatic renewal payment where applicable.
7.10 Cancelling a Direct Debit or payment mandate does not cancel a Membership or remove any amount already due.
7.11 If a renewal payment fails, P&N may:
• Retry the payment;
• Notify you of the failed payment; and
• Suspend access until payment is received.
7.12 If the amount remains unpaid for seven days after notice, P&N may terminate the Membership.
7.13 A renewal fee remains due where the Membership renewed validly before the payment failure.
7.14 You must pay amounts properly due without set-off or deduction except where the law permits otherwise.
7.15 P&N will not charge contractual interest on ordinary late consumer payments unless this is separately agreed and lawful.
8. PRICE CHANGES
8.1 The new prices introduced for new members from 8 September 2026 apply only to Membership purchases completed on or after that date.
8.2 Existing Members are not affected by the September 2026 new-member price increase.
8.3 This does not prevent P&N from making a future price change in accordance with this Section.
8.4 P&N may change the price of an automatically renewing Membership for a future renewal.
8.5 A price change will not be applied during a Membership term that has already been paid for.
8.6 P&N will give at least 60 days’ written notice of a price change and, in all cases, enough time for the Account Holder to prevent renewal using the cancellation notice applicable to their Membership.
8.7 Where sufficient notice cannot be provided, the price change will not apply until a later renewal, or the Account Holder will be given a special opportunity to prevent the affected renewal.
8.8 The notice will state:
• The new price;
• The renewal from which it will apply;
• The applicable cancellation deadline; and
• How to cancel.
8.9 Continuing into the affected renewal without cancelling constitutes acceptance of the new price where it is fair and lawful to treat it as acceptance.
9. CANCELLING RENEWAL AND CHANGING MEMBERSHIP
9.1 To prevent an automatic renewal, you must email hello@pebbleandnest.co.uk before the applicable deadline.
9.2 The standard cancellation notice periods are:
• One month for a Legacy Quarterly Membership;
• Two months for a Semi-Annual Membership; and
• Three months for an Annual Membership.
9.3 The special one-month notice rule in Section 5 applies when an Existing Member is preventing their first transition from a Legacy Quarterly Membership to a Semi-Annual Membership.
9.4 If the relevant Product Terms lawfully provide a shorter notice period, the shorter notice period will apply.
9.5 Cancellation notice prevents the relevant future renewal. It does not end the current prepaid term early.
9.6 Membership access and benefits will continue until the end of the applicable paid term.
9.7 No refund is due for unused time within a current paid term except where required by law or expressly provided in these Terms.
9.8 If cancellation notice is received after the applicable deadline, the Membership may renew for the next term and the notice will take effect to prevent the following renewal, unless P&N agrees otherwise or the law requires a different result.
9.9 A Membership cannot ordinarily be cancelled during its fixed term.
9.10 P&N may, acting reasonably, consider documented exceptional circumstances and may offer a freeze, credit or early release. There is no automatic contractual entitlement to such a concession.
9.11 An upgrade or downgrade normally takes effect at the end of the current term and requires acceptance of the Product Terms applying to the replacement Membership.
9.12 Memberships and benefits cannot be transferred between people or children unless P&N provides written approval.
10. MEMBERSHIP FREEZES
10.1 A freeze is available only if:
• The applicable Product Terms permit it;
• P&N approves the request; and
• The request is made in writing before the proposed freeze date.
10.2 A freeze cannot be backdated.
10.3 Unless the Product Terms state otherwise:
• The minimum freeze period is one full month;
• The maximum total freeze is three months in any rolling 12-month period; and
• A month that has begun will be treated as a full freeze month.
10.4 A freeze fee may apply where stated in the Product Terms.
10.5 During a freeze:
• Club access is suspended;
• Membership benefits are suspended; and
• The Membership term and expiry of time-limited included benefits will be extended by the approved freeze period in accordance with the Bsport calculation.
10.6 A freeze cannot begin after cancellation notice has been submitted.
10.7 You may submit cancellation notice during an existing freeze, but the applicable cancellation notice period will begin when the freeze ends.
10.8 Ending a freeze early is subject to availability and P&N’s approval.
10.9 Any freeze fee already charged will not be refunded solely because the Member returns early.
11. CLUB ACCESS AND MEMBERSHIP BENEFITS
11.1 The access days, hours, included Classes, guest passes, add-on prices and other benefits applying to a Membership are stated in its Product Terms.
11.2 Entry and bookings remain subject to:
• Published opening hours;
• Capacity;
• Availability;
• Safety requirements;
• Booking requirements;
• Planned or unplanned closures; and
• The General Terms of Use and House Rules.
11.3 Benefits are issued, used and expire during the periods stated in the Product Terms or Bsport account.
11.4 Unless the Product Terms expressly state otherwise, unused benefits:
• Do not roll over;
• Have no cash value;
• Cannot be refunded;
• Cannot be transferred; and
• Cannot be exchanged.
11.5 P&N may reasonably change opening hours, timetables, instructors, Class content, equipment or the way Services are delivered.
11.6 P&N will seek to maintain the overall substance and value of the purchased service and will provide reasonable notice where practicable.
11.7 No Membership guarantees access to a particular Class, instructor, room, item of equipment or time slot.
11.8 P&N may impose reasonable booking limits to manage capacity and fair access.
11.9 Wi-Fi, where provided, is supplementary and may be withdrawn or interrupted. It must be used lawfully and must not be used in a way that risks the security, privacy or experience of others.
12. CLASSES AND BOOKINGS
12.1 Classes may be included within a Membership or purchased separately where permitted.
12.2 All bookings are subject to the published:
• Age range;
• Capacity;
• Prerequisites;
• Schedule;
• Booking rules; and
• Safety instructions.
12.3 A Class booking may be rescheduled or its credit restored if it is cancelled through the permitted channel at least 12 hours before the scheduled start time.
12.4 A late cancellation or non-attendance will normally result in the booking or credit being lost, unless P&N agrees otherwise.
12.5 If P&N cancels a separately purchased Class, P&N will restore the credit, offer a reasonable alternative or provide any refund required by law.
12.6 If an included Class is cancelled, P&N will ordinarily restore the included benefit or offer an alternative where the benefit has not otherwise expired.
12.7 P&N may use suitably qualified employees or independent providers to deliver Classes.
12.8 This does not exclude P&N’s responsibility for any obligation that cannot lawfully be excluded. Each independent provider remains responsible for its own acts and omissions as provided by law.
12.9 Except for a Class or activity expressly described as drop-off, the supervising adult must remain on-site and remains responsible for the child before, during and after the Class.
13. CLASS PACKS
13.1 A Class Pack is a prepaid, non-renewing product.
13.2 A Class Pack does not provide general Club or play-area access unless its Product Terms expressly state otherwise.
13.3 Unless a different period is clearly stated before purchase, a Class Pack is valid for three months from the date of purchase.
13.4 Class Pack credits expire at the end of the stated validity period and do not roll over.
13.5 A Class Pack and its credits are personal to the named child and cannot be transferred or shared between children or accounts unless P&N provides written approval.
13.6 The booking, late-cancellation and P&N cancellation rules in Section 12 apply to Class Pack credits.
13.7 Class Packs are non-refundable once the applicable statutory cancellation period has ended, except where required by law.
13.8 If use begins during a statutory cancellation period and the Account Holder later cancels lawfully, P&N may make any proportionate deduction permitted by law.
13.9 A Class Pack expires automatically and does not require cancellation notice.
14. PLANNED CLOSURES AND CHANGES TO FACILITIES
14.1 Membership fees take account of up to eight planned full-Club closures on Scheduled Opening Days during each calendar year for:
• Holidays;
• Maintenance;
• Staff training; or
• Operational requirements.
14.2 P&N will provide reasonable advance notice of planned closures where practicable.
14.3 These planned closures do not automatically entitle an Account Holder to a refund, credit, freeze or extension.
14.4 If planned full-Club closures exceed eight Scheduled Opening Days in a calendar year, P&N will extend the relevant Membership and unexpired Class Pack validity day-for-day for the excess Scheduled Opening Days, unless an equivalent or better remedy is provided.
14.5 A temporary partial closure, unavailable room, altered timetable or cancellation of particular Classes does not automatically entitle an Account Holder to compensation where the overall Services remain substantially available.
14.6 This does not affect statutory rights where the contracted service is not supplied with reasonable care and skill or differs materially from what was agreed.
14.7 P&N may choose to provide a goodwill extension, credit or freeze for a planned closure. A goodwill gesture does not create an entitlement in another case.
15. UNPLANNED CLOSURES AND EVENTS OUTSIDE P&N’S REASONABLE CONTROL
15.1 P&N is not responsible for delay or failure caused by an event outside its reasonable control, including:
• Serious building failure;
• Fire;
• Flood;
• Utility outage;
• Epidemic;
• Public authority restriction;
• Transport disruption; or
• Another emergency or event outside P&N’s reasonable control.
15.2 P&N will take reasonable steps to minimise disruption and communicate material changes.
15.3 For an unplanned full-Club closure lasting one or two consecutive Scheduled Opening Days, there is no automatic refund or extension where the overall Membership service remains substantially available, subject to statutory rights.
15.4 If an unplanned full-Club closure lasts for three or more consecutive Scheduled Opening Days, P&N will extend affected Memberships and unexpired Class Packs day-for-day for each missed Scheduled Opening Day from the first day of closure, unless an equivalent or better remedy is provided.
15.5 If the Club is unable to provide substantially all Membership Services for more than 30 consecutive calendar days, the Account Holder may end the affected Membership by written notice and receive a proportionate refund for the unused period, after accounting for any lawful deductions.
16. ACCOUNT HOLDERS, AUTHORISED CARERS, SIBLINGS AND GUESTS
16.1 The Account Holder is responsible for the Contract and for ensuring that each Authorised Carer and guest is informed of and complies with the Risk Acknowledgement, General Terms of Use and House Rules.
16.2 An Authorised Carer must be aged 18 or over.
16.3 The Account Holder should provide the Authorised Carer’s full name in advance through Bsport, email or WhatsApp.
16.4 P&N may request a mobile number for a regular Authorised Carer and may ask for identification before permitting collection or access.
16.5 The Account Holder remains responsible for charges, bookings, misuse of the account and breaches committed by the Child Member, Authorised Carer or guest, to the extent that it is reasonable and lawful to hold the Account Holder responsible.
16.6 A Membership is for the named Child Member.
16.7 A sibling aged one year or over requires their own Membership, Guest Pass or other valid access product unless the relevant Product Terms expressly state otherwise.
16.8 A sibling under one year may accompany the registered Child Member free of charge where permitted by the relevant Product Terms. This does not include Classes or independent access.
16.9 Guest access and any complimentary Guest Pass entitlement are governed by the relevant Product Terms.
16.10 Guest access remains subject to availability, capacity and P&N’s approval. P&N may reasonably restrict or refuse a guest booking or Guest Pass purchase where necessary for capacity, safety or operational reasons.
16.11 The Account Holder or Authorised Carer must remain with and supervise guests unless the relevant activity is expressly described as drop-off.
16.12 P&N may require the responsible guest adult and attending children to register on arrival and provide contact information.
16.13 A Membership does not end automatically when a child reaches a particular age unless its Product Terms state otherwise.
16.14 Individual facilities and Classes remain subject to their published age, height, ability and safety restrictions.
16.15 P&N may discuss a suitable Membership transition where the Services are no longer appropriate for the Child Member.
17. SUPERVISION, HEALTH, FOOD AND SAFETY
17.1 Children must be supervised at all times by a responsible adult aged 18 or over, except during a booked activity expressly described as drop-off.
17.2 The supervising adult must:
• Remain on-site;
• Know the child’s location;
• Supervise according to the child’s age, needs and behaviour; and
• Follow the applicable adult-to-child ratios.
17.3 You and accompanying adults must comply with the General Terms of Use, House Rules, safety signs and reasonable staff instructions, including rules concerning:
• Check-in;
• Footwear;
• Equipment;
• Food;
• Hygiene; and
• Adult-to-child ratios.
17.4 Pebble & Nest is a nut-free Club. No outside food is permitted except:
• Food for weaning babies; or
• Food required for a medical reason and agreed with P&N.
17.5 Any permitted outside food must be completely nut-free.
17.6 P&N cannot guarantee a completely allergen-free environment.
17.7 You must complete any mandatory administrative or safety questionnaire requested for Memberships, Classes or other Services, including confirming where there is no relevant condition.
17.8 P&N may restrict participation or access until the required information has been supplied.
17.9 Information about allergies, medication or medical conditions will be handled in accordance with the Privacy Notice and any separate explicit health-information consent requested on the relevant form.
17.10 You must ensure that all safety and health information supplied is accurate and kept up to date.
17.11 Do not attend the Club where the child or accompanying person:
• Is unwell or infectious;
• Is subject to an applicable isolation requirement; or
• Has experienced vomiting or diarrhoea within the previous 48 hours.
17.12 Anyone who becomes unwell at the Club may be required to leave immediately.
17.13 P&N does not provide medical advice or medical services.
17.14 In an emergency, staff may provide first aid within their training, contact emergency services and take reasonable action to protect a child.
17.15 The responsible adult remains liable for external medical or transport charges where those charges are lawfully payable.
17.16 P&N will apply reasonable safeguarding and recruitment procedures, including legally required or appropriate checks for relevant roles.
17.17 Nothing in these Terms guarantees that every person working at or visiting the Club is required to hold the same type of background or safeguarding check.
18. CONDUCT AND ACCEPTABLE USE
18.1 Pebble & Nest is an inclusive, child-focused environment.
18.2 Abusive, aggressive, threatening, discriminatory, harassing, unsafe or seriously disruptive behaviour towards children, staff, Members, guests or providers is prohibited.
18.3 You must not:
• Misuse or deliberately damage the premises, equipment or systems;
• Share or misuse access credentials;
• Provide materially false information;
• Interfere with safeguarding;
• Use the Club for unauthorised commercial or promotional activity; or
• Use the Club for an unauthorised organised group or similar activity.
18.4 P&N may refuse entry or require a person to leave where reasonably necessary for:
• Safety;
• Safeguarding;
• Capacity;
• Compliance; or
• Protecting the experience of other users.
18.5 Staff instructions must be followed.
18.6 P&N may recover the reasonable cost of deliberate or negligent damage caused by the Account Holder, Child Member, Authorised Carer or guest, subject to evidence and applicable law.
19 SUSPENSION AND TERMINATION BY P&N
19.1 P&N may suspend access while investigating a credible concern involving:
• Non-payment;
• Safety;
• Safeguarding;
• Misuse;
• False information;
• Serious misconduct; or
• A material breach of the Contract.
19.2 P&N will act reasonably and, where appropriate, give the Account Holder an opportunity to respond.
19.3 If no serious breach is established, P&N will extend the Membership or provide an appropriate credit for a material period of investigative suspension during which access was denied.
19.4 If a serious breach is established, no refund will be due for the suspension period to the extent lawful.
19.5 P&N may terminate immediately for a serious breach or after reasonable warning for a repeated or remediable breach.
19.6 Grounds for termination may include:
• Non-payment continuing for seven days after notice;
• Unsafe, abusive or threatening conduct;
• A safeguarding risk;
• Account or benefit misuse;
• Deliberately false information;
• Serious property damage; or
• Repeated failure to follow rules or reasonable staff instructions.
19.7 Where P&N terminates because of a serious breach by the Account Holder, Child Member, Authorised Carer or guest, no refund will be due for the unused term to the extent lawful. Any amount already validly due will remain payable.
19.8 Where P&N terminates for an operational reason not caused by the Account Holder or a related person, P&N will provide a proportionate refund for the unused Membership period and any unused, unexpired Class Pack credits unless an equivalent or better remedy is agreed.
19.9 On termination or expiry, access and unused benefits will cease except to the extent that a surviving credit, refund or statutory remedy applies.
19.10 Provisions intended to survive termination, including payment, liability and dispute provisions, will continue as necessary.
20. RISK AND LIABILITY
20.1 Active play, Classes and use of children’s facilities involve ordinary inherent risks such as bumps, falls and collisions.
20.2 The Account Holder acknowledges these ordinary risks and remains responsible for appropriate supervision.
20.3 This acknowledgement does not excuse P&N from exercising reasonable care and skill.
20.4 Nothing in the Contract excludes or limits liability for:
• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Breach of statutory rights; or
• Any other liability that cannot lawfully be excluded or limited.
20.5 P&N is responsible for loss or damage that is a foreseeable result of its breach of the Contract or failure to exercise reasonable care and skill.
20.6 P&N is not responsible for:
• Loss that was not foreseeable;
• Business loss arising from a consumer Contract; or
• Loss caused by your breach, misuse or failure to follow reasonable instructions.
20.7 Personal belongings remain the responsibility of their owner.
20.8 P&N is not responsible for lost, stolen or damaged property unless the loss or damage was caused by P&N’s negligence or breach of Contract.
20.9 The Club operates a nut-free policy but cannot guarantee an allergen-free environment.
20.10 You must disclose relevant allergies through the requested safety process and supervise food consumption.
20.11 Nothing in this Section excludes liability arising from P&N’s negligence or breach of legal duty.
20.12 Where an independent provider delivers a Class on P&N’s behalf, P&N does not exclude any responsibility that the law places on P&N. The independent provider remains responsible for its own acts and omissions as provided by law.
21. PRIVACY, RECORDS AND COMMUNICATIONS
21.1 P&N processes personal information in accordance with its Privacy Notice.
21.2 The current Privacy Notice is available at:
https://www.pebbleandnest.co.uk/privacy-policy
21.3 The Privacy Notice may be updated to reflect changes in processing activities or applicable law.
21.4 The Account Holder confirms that they have authority to provide information concerning the Child Member and Authorised Carers.
21.5 Where consent is the lawful basis for processing special-category health information, that consent will be requested separately.
21.6 Health-information consent may be withdrawn without affecting any processing already carried out lawfully.
21.7 Formal contractual notices from P&N may be sent to the Account Holder’s most recently supplied email address.
21.8 Bsport notifications or WhatsApp may also be used as supplementary communication methods.
21.9 You must keep your email address, mobile number and residential address current.
21.10 A notice to P&N concerning cancellation, a complaint or another material contractual matter should be sent to:
21.11 A notice will be treated as received when it reaches the relevant inbox, subject to evidence of transmission and applicable law.
22 CHANGES TO SERVICES, RULES AND THESE TERMS
22.1 P&N may make reasonable changes to operational rules, safety procedures, timetables, technology or administration in order to:
• Comply with law;
• Protect users;
• Improve the service; or
• Respond to relevant circumstances.
22.2 Urgent safety or legal changes may take effect immediately. Otherwise, reasonable notice will be provided where practicable.
22.3 P&N may update these Terms.
22.4 If a change is material and likely to disadvantage an Account Holder during their current term, P&N will normally provide at least 30 days’ written notice and explain the effect of the change.
22.5 A longer notice period will be provided where these Terms require one, including the 60-day notice applying to the transition described in Section 5 and future price changes under Section 8.
22.6 Where a material change substantially reduces the contracted service or materially increases an obligation during a paid term, the Account Holder may notify P&N before the change takes effect that they wish to end the affected Membership.
22.7 P&N will provide any proportionate refund required by law unless the change is required by law or an equivalent remedy is agreed.
22.8 Continuing to use the Services after a notified change takes effect constitutes acceptance of the updated Terms where it is fair and lawful to treat continued use as acceptance.
22.9 Nothing in this Section removes any statutory right or remedy.
23 COMPLAINTS
23.1 Complaints should be sent to:
23.2 Please provide enough information for P&N to investigate the matter.
23.3 P&N aims to acknowledge a complaint within five Working Days and to respond fairly and as promptly as the circumstances allow.
23.4 Nothing in this complaints process prevents you from using any statutory or alternative dispute remedy available to you.
24. GENERAL LEGAL PROVISIONS
24.1 P&N may transfer the Contract to another organisation if doing so does not reduce the Account Holder’s contractual protections.
24.2 The Account Holder may transfer the Contract only with P&N’s written agreement or where applicable law permits.
24.3 If P&N does not immediately enforce a right, that does not waive the right.
24.4 A waiver is effective only for the specific matter for which it is given.
24.5 If any provision is unlawful or unenforceable, it will be modified or removed only to the minimum extent necessary. The remaining provisions will continue in effect.
24.6 The Contract is between the Account Holder and P&N.
24.7 No other person may enforce the Contract under the Contracts (Rights of Third Parties) Act 1999 unless the Contract expressly provides otherwise.
24.8 Nothing in the Contract excludes liability for fraud, fraudulent misrepresentation or a statement that cannot lawfully be excluded.
24.9 Nothing in the Contract restricts statutory consumer rights.
24.10 The Contract is governed by the law of England and Wales.
24.11 The courts of England and Wales have jurisdiction, without limiting any mandatory consumer right to bring proceedings in another part of the United Kingdom or another competent jurisdiction.
General Terms and Conditions: https://www.pebbleandnest.co.uk/terms-and-conditions
House Rules: https://www.pebbleandnest.co.uk/house-rules
Privacy Notice: https://www.pebbleandnest.co.uk/privacy-policy