House Rules

Please observe the following House rules of play at all times:

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Supervision & Responsibility

• Children must be supervised at all times by a responsible adult (aged 18+).

• Required adult-to-child ratio:

  • 1 adult per 2 children under 5

  • 1 adult per 4 children over 5

• Parents/guardians must:

  1. Stay on-site at all times

  2. Monitor their child’s safe use of equipment

  3. Ensure children understand and follow the rules

  4. Know their child’s location at all times

• Children may only use the facility when accompanied by a responsible adult.

• Parents/guardians are expected to supervise according to their child’s individual needs and behaviour.

• Management reserves the right to restrict entry or play sessions.

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Health & Safety

• Do not bring children who are unwell or have been unwell in the last 48 hours.

• Children who become unwell on-site must leave immediately.

• Report all injuries or incidents to a staff member as soon as possible (within 24 hours).

• Children must not become overheated — ensure regular hydration and rest.

• No smoking or vaping on the premises.

• CCTV is in operation for everyone’s safety.

• Dogs and other animals are not allowed inside.

• Emergency evacuation: follow staff and fire marshal instructions. Do not collect children from classes; staff will evacuate them safely.

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Clothing & Equipment Use

• Children must wear gripping socks on play equipment.

• No shoes allowed inside play areas.

• Long sleeves and trousers are recommended to reduce injury risk.

• Jewellery is worn at your own risk.

• Children with glasses should take extra care.

• Height and age restrictions on equipment must be followed.

• No glass bottles or glassware in soft play or pretend areas.

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Food & Drink

• All snacks and meals must be purchased from Pebble & Nest.

  • Exceptions: food for weaning babies or for medical reasons.

• No food or drinks are allowed in the soft play or pretend areas.

• Food and drink are only permitted in the café area or at seated tables.

• Strictly no nuts allowed — Pebble & Nest is a nut-free site.

• No chewing gum allowed.

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Buggy & Personal Items

• Buggies are not permitted on the third floor.

• Please fold and hang buggies at the reception area on the second floor (storage is limited).

• Consider attending without a buggy if possible.

• All personal belongings remain the responsibility of the parent/guardian.

• We are not liable for lost or stolen items, including money.​

Photography & Privacy

• Photography and filming are not allowed without prior permission.

• Respect the privacy and safety of all members.

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Conduct & Behaviour

• Disrespectful, aggressive, or abusive behaviour by children or adults toward staff or others will not be tolerated.

• Offenders may be asked to leave, receive a warning, or be banned.

• Any witnessed inappropriate behaviour must be reported to staff — do not intervene directly.

• Parents/guardians must ensure their children interact respectfully with others.

• Please be considerate of our neighbours when entering or leaving the premises.

Check-In & Entry​

• All members and ticket holders must check in at the front desk upon arrival.

• Named adults must collect a wristband from reception during check-in.

• Management reserves the right to refuse entry at any time.

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Refunds, Cancellations & Bookings

• We may refuse orders at our discretion.

• Refunds (if applicable) will be processed within 10 working days.

• Food orders may only be cancelled before preparation begins.

• Once preparation has started, no refunds will be issued.

• Bookings can be rescheduled with at least 24 hours’ notice, but not refunded.

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General Notice

• Play involves inherent risks such as falling or bumping into others — part of natural, active play.

• Please report all accidents, even minor ones, to a staff member for first aid support.

• Completing a booking or food order confirms your agreement to the rules and payment terms.