Privacy Notice

Last updated: 3 September 2026

1. About us

Pebble & Nest Limited (“Pebble & Nest”, “we”, “us” or “our”) is the controller responsible for deciding how and why your personal information is used.

Company number: 16437853
Registered address: 77 King’s Road, Atlantic Court, London SW3 4NX
Email: hello@pebbleandnest.co.uk

This Privacy Notice explains how we collect and use personal information relating to prospective, current and former members, parents and guardians, children, guests, visitors, customers and people who contact or interact with us.

2. Information we collect

Depending on how you interact with us, we may collect:

Your name, address, email address and telephone number.
Account, membership and booking information.
Details of children included in a membership or booking, including their name, date of birth and relationship to the account holder.
Attendance, class, camp, event and purchase information.
Payment and transaction information.
Emergency contact information.
Information you provide in enquiries, emails, forms, telephone calls or WhatsApp messages.
Marketing and communication preferences.
Information concerning allergies, medication, medical conditions or other requirements relevant to safe participation.
Accident, incident, complaint and safeguarding information.
Technical information concerning your use of our website, such as your IP address, browser, device and cookie information.
CCTV images, video and audio captured at our premises.

Payment card transactions are processed through our payment providers. We do not ordinarily receive or retain complete payment-card details.

3. How we collect information

We may collect information:

Directly from you when you contact us, make an enquiry, book a tour, create an account, purchase a product or service, complete a questionnaire or communicate with us.
From a parent or guardian who provides information about a child.
Through our website, booking and membership systems, email and WhatsApp Business.
In person when you visit or attend Pebble & Nest.
From another person who refers you to us with your permission.
From class, camp, event or service providers where necessary to administer a booking or address a safety concern.
Automatically through website technologies, cookies and our security systems.

If you provide information about another adult or child, you must be authorised to provide that information and should make them, or their parent or guardian, aware of this Privacy Notice.

4. How and why we use information

We may use personal information to:

Respond to enquiries and arrange tours.
Assess, establish and administer memberships.
Manage accounts, bookings, payments and attendance.
Deliver classes, camps, events, play sessions and other services.
Communicate important operational information, such as booking changes, closures or safety notices.
Record and respond to accidents, incidents, complaints and safeguarding concerns.
Understand and improve our services and customer experience.
Maintain the safety and security of our visitors, members, staff and premises.
Prevent or investigate fraud, misuse, unlawful activity or breaches of our rules.
Send information about Pebble & Nest services, events and offers where permitted by law.
Maintain financial and business records.
Meet our legal, regulatory, insurance and safeguarding obligations.
Establish, exercise or defend legal claims.

Depending on the circumstances, we rely on one or more of the following lawful bases:

Taking steps at your request before entering into a contract.
Performing our contract with you.
Complying with a legal obligation.
Our legitimate interests in operating, protecting and improving Pebble & Nest and communicating with prospective and existing customers.
Your consent, where consent is required.

Where we rely on legitimate interests, we consider whether our interests are proportionate and whether your rights and interests require additional protection.

5. Health, allergy and medical information

Information about allergies, medication and medical conditions is treated as particularly sensitive information.

We collect and use this information where it is relevant to the safety and wellbeing of a child or adult participating in our services. We normally rely on explicit consent to process this information and, in an emergency, may use it where necessary to protect someone’s vital interests.

Relevant information may be made available to an external class or camp provider after a booking has been made where the provider reasonably needs it to deliver the activity safely. Providers must treat this information confidentially and use it only for the relevant purpose.

Withdrawing consent will not affect information already used lawfully. However, it may mean that we cannot safely provide a particular service or activity.

6. Who we share information with

We do not sell personal information.

Where necessary, we may share limited information with:

Bsport, which supports our memberships, bookings and questionnaires.
Wix, which hosts our website and website enquiry functions.
Stripe and other payment providers.
Xero and our accountants or financial advisers.
Our email, customer-relationship and communication providers.
WhatsApp Business and its service provider.
Ring, which provides our CCTV and security system.
Class, camp, event and activity providers.
Insurers, lawyers and other professional advisers.
IT, hosting and security-service providers.
Regulators, law-enforcement agencies, local authorities, courts or other bodies where required or permitted by law.
A purchaser or prospective purchaser in connection with a sale or restructuring of our business.

Service providers acting on our behalf are expected to use personal information only for the services they provide to us and to protect it appropriately.

7. International transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate legal safeguards are used, such as UK adequacy regulations or approved contractual protections.

You may contact us for further information about the safeguards applying to your information.

8. Marketing communications

We may send information about Pebble & Nest memberships, classes, camps, events and related services where you have asked to receive it or where applicable law otherwise permits us to do so.

Where legally permitted, we may contact existing customers or prospective customers who have entered into genuine discussions with us about similar Pebble & Nest services, provided they were offered an opportunity to opt out.

You can stop receiving promotional communications at any time by using the unsubscribe option provided, replying to the message or contacting hello@pebbleandnest.co.uk.

Opting out of marketing will not prevent us from sending essential messages about an active membership, booking, payment, safety matter or other service you have requested.

We may retain a minimal suppression record after you opt out to ensure that we respect your preference.

9. Website and cookies

Our website uses cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and, where permitted, support marketing activities.

Non-essential cookies should only be used in accordance with the choices provided through our cookie banner. You can also manage cookies through your browser settings, although disabling certain cookies may affect how the website functions.

Third-party websites and platforms have their own privacy practices. We are not responsible for how they process information when you use their services.

10. CCTV and audio recording

CCTV operates at Pebble & Nest for safety, security, incident management and the protection of visitors, members, children, staff and property. Signs are displayed to inform visitors that recording is taking place.

Our CCTV system may capture images, video and audio in monitored areas. Cameras do not cover toilets, changing areas, staff rest areas or rooms used for confidential conversations.

Recordings are not routinely monitored. Access is restricted to Pebble & Nest’s owners and directors and is not available to employees generally.

Recordings are automatically overwritten after the retention period configured within our security system unless information needs to be preserved in connection with an incident, safeguarding concern, complaint, investigation or legal claim. Footage is not routinely downloaded or stored elsewhere.

We rely on our legitimate interests in maintaining a safe and secure environment. Where recordings are needed to investigate an incident, they may be disclosed to insurers, professional advisers, law-enforcement agencies or other authorised bodies where appropriate.

11. Photography and filming

We do not ordinarily take photographs or videos of children attending Pebble & Nest for promotional purposes.

If we arrange a photography or filming event, we will provide separate information about the proposed use of the material and obtain the appropriate permission before identifiable images are taken or used.

Photography or filming by members, guests and visitors must comply with our House Rules.

12. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting our legal, accounting, safeguarding, insurance and regulatory obligations.

The appropriate retention period will depend on the nature and sensitivity of the information, the purposes for which it is used, the potential risk arising from its unauthorised use or disclosure, and any applicable legal requirements.

We periodically review the personal information we hold and securely delete or anonymise it when it is no longer required. We may retain certain information for longer where it is relevant to an accident, safeguarding concern, complaint, dispute, investigation or legal claim.

Further information about our retention practices is available by contacting us.

13. Protecting personal information

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Access is restricted according to business need, and sensitive information is subject to additional access controls. However, no electronic system or method of transmitting information can be guaranteed to be completely secure.

14. Children’s information

Our services are intended for families and children, but memberships, accounts, bookings and enquiries must be managed by an adult.

Information about children is normally provided by a parent or guardian. We use children’s information only where reasonably necessary to provide services, administer bookings, protect their safety, meet safeguarding responsibilities or comply with the law.

15. Your rights

Depending on the circumstances, you may have the right to:

Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Ask us to delete personal information.
Ask us to restrict how information is used.
Object to certain processing, including direct marketing.
Receive certain information in a portable format.
Withdraw consent where we rely on consent.

These rights are not absolute, and in some circumstances we may lawfully retain or continue using particular information. For example, we may need to retain financial records or information required for a legal claim.

We will normally respond within one month. We may request information needed to verify your identity before responding. Requests are ordinarily handled without charge.

To exercise your rights, contact hello@pebbleandnest.co.uk.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve them.

You also have the right to complain to the Information Commissioner’s Office at any time:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

Contacting us first is not a condition of making a complaint to the Information Commissioner’s Office.

17. Changes to this Privacy Notice

We may update this Privacy Notice to reflect changes to our services, systems, legal obligations or use of personal information.

The date at the top will show when the notice was last updated. Where a change materially affects how we use personal information, we will take reasonable steps to bring the change to the attention of affected individuals.

18. Contact us

For questions about this Privacy Notice, requests concerning your personal information or privacy-related complaints, contact:

Pebble & Nest Limited
77 King’s Road, Atlantic Court
London SW3 4NX
Email: hello@pebbleandnest.co.uk